Privacy Policy
Last updated: March 15, 2026
This Privacy Policy describes how Neurony Solutions SRL ("we", "us", or "Orderflow") collects, uses, and protects your personal information when you use our website at orderflow.biz and our AI-powered order processing services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Romanian data protection laws.
1. Information Collection and Use
We collect personal information that you voluntarily provide when you interact with our services. This includes your name, email address, company name, phone number, and any other details you submit through our contact forms, demo requests, or account registration.
We use this information to provide and improve our services, respond to your inquiries, send relevant communications, and comply with legal obligations. We process your data based on legitimate interest, contractual necessity, or your explicit consent, depending on the context.
2. Order Data Processing
Orderflow processes order data submitted by your business, including emails, WhatsApp messages, PDFs, scanned documents, and handwritten notes. Our AI engine extracts and structures this data to produce ERP-ready output. This order data may contain personal information such as customer names, addresses, and contact details.
We act as a data processor on your behalf for order data. This means you remain the data controller, and we process data strictly according to your instructions and our data processing agreement. Order data is processed only for the purpose of delivering our service and is not used for marketing, profiling, or any unrelated purpose.
Order data is retained only for as long as necessary to provide the service and fulfill contractual obligations. You may request deletion of your order data at any time by contacting us at contact@orderflow.biz.
3. Log Data
When you visit our website, we automatically collect certain information that your browser sends. This may include your IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, and other diagnostic data.
We use analytics tools to understand how visitors use our website so we can improve the experience. This data is aggregated and does not personally identify individual users.
4. Communications
We only send marketing communications, such as newsletters or product updates, with your explicit consent. You can unsubscribe at any time using the link provided in every email.
If you contact us directly through our website, email, or other channels, we may retain your message and contact details to respond to your inquiry and maintain a record of our correspondence.
5. Your Rights Regarding Personal Data
Under the GDPR, you have the following rights regarding your personal data:
- Right of access -- You can request a copy of the personal data we hold about you.
- Right to rectification -- You can ask us to correct inaccurate or incomplete data.
- Right to erasure -- You can request that we delete your personal data, subject to legal retention requirements.
- Right to restrict processing -- You can ask us to limit how we use your data.
- Right to data portability -- You can request your data in a structured, machine-readable format.
- Right to object -- You can object to processing based on legitimate interest.
- Right to withdraw consent -- Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at contact@orderflow.biz. We will respond within 30 days. If you believe your rights have been violated, you have the right to lodge a complaint with Romania's National Supervisory Authority for Personal Data Processing (ANSPDCP) at www.dataprotection.ro.
6. Cookie Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device by your browser. We use the following types:
- Essential cookies -- Required for basic site functionality such as navigation and security. These cannot be disabled.
- Analytics cookies -- Help us understand how visitors interact with our website by collecting anonymous usage data.
- Preference cookies -- Remember your settings and preferences for a better experience on return visits.
Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
7. Data Security
We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, strict access controls, regular security assessments, and secure infrastructure hosting.
While no method of transmission over the internet is completely secure, we continuously work to protect your data and promptly address any vulnerabilities.
8. Changes and Amendments
We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website and services after changes are posted constitutes acceptance of the revised policy.
9. Acceptance of This Policy
By using the Orderflow website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your information as described herein. If you do not agree with this policy, please discontinue use of our website and services.
10. Contacting Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
11. Company Details
Neurony Solutions SRL
Romania
Website: orderflow.biz
Email: contact@orderflow.biz